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Oliver Buchannon
Michael Kientz

Classic Americana examines familiar American memories through a business lens. Each edition begins with something widely recognized — and follows the economic forces behind it.

How a Small Mall Bookstore Reached 700 Stores Without Being a Destination

Apr 16, 2026

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2 min read

How a Small Mall Bookstore Reached 700 Stores Without Being a Destination

It didn’t pull people in. It converted passersby. Once visits spread out, fixed costs hit harder.

Michael Kientz
Michael Kientz
Brookstone and the Demo Economy

Apr 14, 2026

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3 min read

Brookstone and the Demo Economy

Experience was the moat. Once the screen did the same job, the box stopped working at scale.

Michael Kientz
Michael Kientz
Bennigan’s and the Crowded Middle

Apr 11, 2026

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4 min read

Bennigan’s and the Crowded Middle

250+ locations — it worked when “casual” still felt like going somewhere. Then the middle got crowded.

Michael Kientz
Michael Kientz
When Buying a Computer Required a Store

Apr 9, 2026

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4 min read

When Buying a Computer Required a Store

CompUSA scaled on in-person comparison — then the category learned to sell itself online.

Michael Kientz
Michael Kientz
Tower Records Made the Trip the Product

Apr 7, 2026

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4 min read

Tower Records Made the Trip the Product

200 stores and about $1B in revenue — built on physical discovery. Digital made the trip optional.

Michael Kientz
Michael Kientz
Eckerd at 2,800 Stores Was Still Not Safe

Apr 4, 2026

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3 min read

Eckerd at 2,800 Stores Was Still Not Safe

In pharmacy, execution compounds. Consolidation rewarded the operators with stronger systems.

Michael Kientz
Michael Kientz
Pontiac Sold 800,000 Cars a Year. Then GM Couldn’t Justify It

Apr 2, 2026

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4 min read

Pontiac Sold 800,000 Cars a Year. Then GM Couldn’t Justify It

Volume wasn’t the issue. When a brand can’t claim clear territory, it turns from asset into duplication.

Michael Kientz
Michael Kientz
The Bookstore That Made Browsing Feel Like a Plan

Mar 31, 2026

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3 min read

The Bookstore That Made Browsing Feel Like a Plan

Borders built a big retail experience around discovery. The costs held until the category changed.

Michael Kientz
Michael Kientz
The Film Giant That Couldn’t Replace Its Own Engine

Mar 28, 2026

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4 min read

The Film Giant That Couldn’t Replace Its Own Engine

Kodak saw digital early, but its real problem was harder: the new business never matched the old profit machine.

Michael Kientz
Michael Kientz
The Blue Light Special Was Never the Real Problem

Mar 26, 2026

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4 min read

The Blue Light Special Was Never the Real Problem

Kmart once had more than 2,000 stores and tens of billions in sales. What broke was the operating edge around them.

Michael Kientz
Michael Kientz
KB Toys Built a National Chain on One Kind of Real Estate

Mar 24, 2026

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6 min read

KB Toys Built a National Chain on One Kind of Real Estate

More than 1,300 stores across the U.S. — how KB Toys turned mall traffic into a national business, and why that model weakened when toy buying moved elsewhere.

Michael Kientz
Michael Kientz
The Store Where Every Kid Bought Basketball Shoes

Mar 21, 2026

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4 min read

The Store Where Every Kid Bought Basketball Shoes

A chain built around Nike, Adidas, and basketball culture grew into one of the largest athletic retailers in the world.

Michael Kientz
Michael Kientz
The Catalog That Landed in Every Mailbox

Mar 19, 2026

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5 min read

The Catalog That Landed in Every Mailbox

A mail-order system serving millions of rural households turned a Chicago retailer into one of the largest companies in America.

Michael Kientz
Michael Kientz
The Red Plastic Cup That Took Over Every Party

Mar 17, 2026

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4 min read

The Red Plastic Cup That Took Over Every Party

Billions of cups sold every year — how Solo turned disposable plastic into one of America’s quiet consumer-product giants.

Michael Kientz
Michael Kientz
Glamour Shots Turned Mall Portraits Into a Business

Mar 14, 2026

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4 min read

Glamour Shots Turned Mall Portraits Into a Business

A photo studio chain that scaled across America before the economics of photography changed.

Michael Kientz
Michael Kientz
The Video Store That Once Beat Blockbuster

Mar 12, 2026

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4 min read

The Video Store That Once Beat Blockbuster

6,000 locations and $5 billion in revenue — how Hollywood Video scaled nationally before the rental market changed.

Michael Kientz
Michael Kientz
Service Merchandise Built a National Retail Chain on One Idea

Mar 10, 2026

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5 min read

Service Merchandise Built a National Retail Chain on One Idea

Hundreds of showrooms and billions in revenue — a business designed around controlled inventory before shopping expectations changed.

Michael Kientz
Michael Kientz
The Toy Store That Once Filled Entire Warehouses

Mar 7, 2026

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5 min read

The Toy Store That Once Filled Entire Warehouses

800 U.S. stores and billions in annual sales — what changed behind the endless toy aisles.

Michael Kientz
Michael Kientz
RadioShack Built 7,000+ Stores. Then Retail Changed

Mar 5, 2026

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5 min read

RadioShack Built 7,000+ Stores. Then Retail Changed

For decades the neighborhood electronics shop worked. The shift to big-box and online retail changed the math.

Michael Kientz
Michael Kientz
Blockbuster Didn’t Lose Movies. It Lost Distribution.

Mar 3, 2026

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4 min read

Blockbuster Didn’t Lose Movies. It Lost Distribution.

A model built on physical scarcity and late fees couldn’t survive streaming.

Michael Kientz
Michael Kientz
When Sears Was the Largest Retailer in America

Feb 28, 2026

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4 min read

When Sears Was the Largest Retailer in America

It generated over $50 billion a year, here’s how Sears dominated American retail, and why the mall model became a liability.

Michael Kientz
Michael Kientz
Remember Howard Johnson’s? The Orange Roof That Once Covered America

Feb 26, 2026

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4 min read

Remember Howard Johnson’s? The Orange Roof That Once Covered America

A roadside empire with 1,000 restaurants and motor lodges — built on franchising before franchising was common.

Michael Kientz
Michael Kientz
Remember Circuit City? How It Built 600 Stores — and Then Disappeared

Feb 19, 2026

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4 min read

Remember Circuit City? How It Built 600 Stores — and Then Disappeared

A nationwide electronics giant with $12 billion in sales — and a model that couldn’t survive its own cost cuts.

Michael Kientz
Michael Kientz

Just familiar stories examined through a serious business lens.